Returns

TNM Return Policy:

We completely understand if an item doesn't work out. If you'd like to return eligible items, please send them back to us within 14 days of receiving your package.

Eligible items must be unworn, unwashed, in original condition with tags attached, and free of any odors and/or marks. 

All jewelry, accessories, gift cards, and sales items are FINAL sale.

All returns that meet the above criteria will be issued as a store credit only. 

Any returns that do not meet the above criteria will be declined. TNM reserves the right to decline any returns that do not follow these guidelines. Unapproved items will be returned at the expense of the customer. 

Original shipping costs are not refunded. Return shipping costs are the responsibility of the customer. 

Return Process:

To initiate a return - Please email returns@thenectarmix.com with your order number in the subject line. You will receive an email back with return instructions.

Complete the pre-printed Return Form you received with your order and send it back with the eligible item(s) you wish to return. Customers are responsible for return shipping and handling; we suggest using a shipping option that provides a tracking number. TNM is not responsible for items lost while in-transit to us.

Please allow 3-5 days for your return to be processed. You will receive an email confirmation once we approve your return, and your store credit will be available to use. 

Damaged or Inaccurate Items:

We do our very best to avoid this, but if an item you received is damaged or inaccurate, please contact us within 2 business days of receiving your order and we will work with you to make it right. For damaged items, please email a photo ASAP to returns@thenectarmix.com with your order # and "Damaged" in the subject line.

Store Credit:

Store credits are digital and can be redeemed at checkout. Store credits do not expire. Your use of the Gift Card constitutes your agreement to our Terms & Conditions.

Exchanges:

Due to inventory constantly changing, we are unable to offer exchanges. 

Contact Us for More Info:

Feel free to send an email to returns@thenectarmix.com if you need any additional assistance with returns. Include your Order # and/or "Returns Question" in the subject line.